Shipping and Refund Policy

FEEDBACK, QUESTIONS OR CONCERNS
Don´t hesitate to get in touch with us at care@momofactum.com

CARE INSTRUCTIONS
Check out our detailed Care Guide at momofactum.com

DELIVERY TIMES
Usually shipments leaves from our warehouse on same or next business day after receiving the payment. There can be occasional delays on holiday seasons.

Germany: 1 - 4 days
Europe & EU: 4 - 12 days
USA & Canada: 7 - 24 days
Rest of the World: depending on destination


SHIPPING
You can see shipping costs on checkout page or in view cart page if you give your country or ZIP code. Customer outside of EU are responsible for possible import customs and taxes.


Germany: Free shipping on all orders
Europe & EU: €6 , Free shipping on orders from €100
USA & Canada: €10, Free shipping on orders from €100
Rest of the World: €25

 

We ship via DHL or DPD depending on the best delivery timing.

RETURNS
Don´t worry, if your purchase is not exactly what you had in mind, you have 30 days
to exchange or return your item(s).
It´s super easy, all you have to do is:
1. Keep the item(s) unused and with original tags.
2. Prepare the package - place the item(s) back in the original box
(or other solid container). Seal it securely with tape.
3. Send your package to:
Momofactum
Ingeborg-Drewitz-Allee 7
79111, Freiburg
Germany
4. Once we receive the item(s), we will process the refund via your original
payment method.
Shipping costs are non-refundable.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.